Returns Policy

Thank you for choosing Frankie & Finch! We're so happy you've decided to shop with us, and we want you to absolutely love your purchase. But we get it - sometimes things don't work out, and thats ok. If you're not 100% satisfied, we're here to help!

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Returns are accepted within 14 days from the day you received your order. For custom orders, we offer partial refunds, depending on the complexity and design of the outfit. 

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Any returns sent back without a return request won't be refunded - so be sure to reach out first!​

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Eligibility for Returns

To make sure your return goes smoothly, please ensure:

• The item is unused and in the same condition as when you received it

• The item is in its original packaging

• You have your receipt or proof of purchase handy

• It's not a sale item

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​Refunds

Once we receive your item, we will inspect it and let you know if it's good to go! If approved, we'll process your refund to your original payment method. Please note, it can take a few days for the dredit to show up, depending on your card issuer.​​

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Shipping

You’ll be responsible for return shipping costs, but don’t worry—we’ll make it as easy as possible. If you do decide to return, please remember that shipping costs are non-refundable. Any return shipping fees will be deducted from your refund amount.

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Exchanges

Want to swap your item for the same product? No problem - just reach out, and we'll help you arrange it. Keep in mind, exchanges will incur any additional shipping fees.

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Contact Us

If you've got any questions or need a hand with your return, just give us a shout via our contact form.